Refund Policy – AR Connect Education Ltd.
At AR Connect Education Ltd., we are committed to delivering high-quality training and support to all our learners. Please read the following refund policy carefully before enrolling on any of our AAT qualification courses.
1. Refunds
- We operate a no-refund policy once enrolment has been completed and access to learning materials has been granted.
- Refunds will only be considered where a complaint has been formally submitted and upheld in accordance with our published Complaints Procedure.
- Learners are encouraged to review all course details and ensure suitability before enrolling.
2. Instalment Payments
- Learners have the option to pay course fees in six monthly instalments via direct debit.
- By choosing this option, learners agree to the full payment plan and associated payment dates as outlined during enrolment.
3. Missed or Failed Payments
- Failure to make payment on time as per the agreed schedule will result in:
- Immediate suspension of online access to learning materials and resources.
- No further physical course materials (e.g., textbooks and question banks) being posted out.
- Access may be reinstated once the outstanding payment has been received in full, but this is subject to review and is not guaranteed.
4. Communication
- Learners experiencing difficulties with payments should contact our support team as early as possible to discuss available options.
For any queries relating to this policy, or to access our full Complaints Procedure, please contact us at angela@arconnecteducation.co.uk.